Services

Services Overview

Douglas Stafford has been providing Mystery Shopping and Performance Improvement programmes for local, national and international companies for more than 25 years.

Our extensive range of telephone mystery shopping, electronic (email) mystery shopping, report-based mystery shopping and video mystery shopping programmes can be tailored to suit the specific needs of a client.

Our bespoke mystery shopping projects continue to help companies in the automotive, retail, leisure, financial, travel, property and telecommunications industries improve their levels of customer service.

However large or small your business is, Douglas Stafford can work with you to provide a mystery shopping programme that is perfect for you.

• On-Site Mystery
  Shopping » On-Site Mystery Shopping
• Telephone Mystery
  Shopping » Telephone Mystery Shopping
• Video Mystery
  Shopping » Video Mystery Shopping
• Lead Management
  Mystery Shopping » Lead Management
• Live ChatMystery Shopping » Live Chat Mystery Shopping
• Online Mystery
  Shopping » Online Mystery Shopping
• Exit
  Polls » Exit Polls
• Customer
  Satisfaction
  Surveys » Customer Satisfaction Surveys
• Increase Showroom
  Appointments » Customer Contact Centre
• Customer Research
  Centre » Customer Research Centre
• Training » Training Programmes
• Audit
  Programmes » Audit Programmes