Customer Research

When Performance is Everything

Knowing what your customers think in today's competitive market is essential

Customer Satisfaction Research

Douglas Stafford can develop a comprehensive customer satisfaction initiative (CSI) that will provide your company with the tools to improve both sales and customer service.

A CSI programme can be conducted by telephone and or mail. A well designed communication can help your organisation change processes and practices to improve performance and most importantly, increase sales and customer retention.

Exit Polls:
What did your customers think of the service that they have just received?

Canvassing customers directly after they have received the service, can provide your organisation with valuable data that will enable your team to improve performance.

Douglas Stafford has a specialist network of researchers that can facilitate an exit poll study of your customers. This information will then be analysed and performance improvement recommendations will be provided to your team.

Customer Satisfaction Market Research

It is important that you listen to your customers. After all, they are the people who use your services time and again - needless to say, their opinions count. If you want to survive in this competitive retail industry it is important that you focus on providing the best customer service you can.

At Douglas Stafford, we offer a comprehensive customer service research initiative which can produce valuable results and provide you with an insight into your customers’ opinions. Following this, you could ultimately improve your sales and retail customer service.

An Exceptional Customer Research Service

We offer a CSI programme which we can conduct via telephone or by mail. Our customer satisfaction market research can directly reach your customers and help us produce valuable information about your company.

We want to help you take your company from strength to strength, which is why you can trust that our customer service research will allow you to do just that. Our consumer research service can provide you with an array of impartial opinions about your store, so you will receive data from real customers with real opinions.

The Importance of Excellent Retail Customer Service

Developing your retail customer service has never been more important, as there is so much competition on the market from both the high street and online. Therefore, it is imperative that you make the changes within your store to ensure you stand out from the crowd, and you can trust that our customer satisfaction market research service can help.

Experienced and Professional Researchers

Here at Douglas Stafford, we have a team of specialist consumer researchers with experience in delivering outstanding customer research exit poll studies to customers. Our researchers’ friendly and professional manner will ultimately help yield the most productive results when undertaking customer satisfaction market research.

Come to Douglas Stafford for Consumer Research

Many companies have come to us for unrivalled consumer research services in order to identify where they are going wrong. Our customer service research can give your employees the tools to change their retail customer service performance, and can change your company practices and processes.

So if you want to find out where your company is going right or wrong, you should be sure to come to us here at Douglas Stafford for unrivalled customer service research. Our customer research service can ensure that you make the necessary changes in your company