Telephone Mystery Shopping
How does your team handle incoming telephone enquiries?
For many, contact by telephone is the first experience a potential customer will have with your organisation. Do you know how effective your team is at handling this process?
A well planned and managed programme from experienced telephone mystery shopping companies will enable you and your management team to assess performance and drive through service improvements.
This form of performance evaluation has a proven track record to help improve sales and customer service. With the benefit of having all the report analysis and the option of 'click and listen' audio streaming from Douglas Stafford's dedicated on-line reporting web-site DSInsight, that includes a download facility, it will enable you and your team to review performance efficiently and effectively.
For more information about Telephone Mystery Shopping and how a mystery shopper initiative could benefit your organisation, please contact Kathleen Field on 0800 783 1913.
