Services - Video Mystery Shopping

Video Mystery Shopping

Douglas Stafford is the market leader for Video Mystery Shopping in the UK

Video Mystery Shopping provides a real evidence based insight into how your customers are treated and highlights areas of the sales process that are performed well. It also shows the areas where performance needs to be improved and can help you tailor training methods and approaches with your staff.

Douglas Stafford provides Video Mystery Shopping programmes for companies in a wide range of industry sectors, including automotive, retail, property, local authorities, leisure, financial and telecommunications.

Video Mystery Shopping highlights the real customer experience

Video Mystery Shopping is one of the best ways to monitor and measure customer experiences, providing an excellent development platform for your teams to work with. Each video is recorded by one of our skilled and trained video mystery shoppers, using state-of-the-art video recording equipment to provide an accurate account of a customer's experience.

Douglas Stafford provides all clients with a client branded on-line reporting portal DSInsight with a vast array of reports and report analysis data including a tailored dashboard for you management team to review results with ease. Each report has a click and view option showing the video footage at the same time as reviewing the report.

Please find below an example of Video Mystery Shopping with Douglas Stafford.