About Us
Douglas Stafford has been providing clients with mystery shopping & performance improvement programmes for over 25 years. We have built up a wealth of expertise in this specialist field that continually provides benefits to our clients.
Unmatched Service
The key areas we specialise in are Mystery Shopping, Market Research, Training and innovative Tele-Sales Programmes.
We work with many national and international organisations from our Head Quarters in Portsmouth with over 100 staff.
We have a national network of specialist mystery shoppers and customer researchers operating from our regional hubs across the UK.
Our expertise in the development and management of specialist performance improvement programmes is the best in the industry.
Technology
During our 24 years of business we have consistently been at the forefront of technological advancements.
Our in-house Information Technology team provide clients with the very latest in on-line reporting tools and the option of digital HD quality video mystery shopping.
By selecting Douglas Stafford you will benefit from working with a company who invests over £200,000 per year in the development of its I.T. systems. This investment has enabled us to be:
- First to provide video mystery shopping
- First to provide on-line interactive reporting
- First to offer on-line audio streaming
- First to offer on-line video streaming
These benefits and our commitment to excellence in everything we do make Douglas Stafford the preferred provider for performance improvement.
Case Studies
Please take a look at our case studies to see the benefits we continue to provide to some of our existing client base.
Latest News
- Douglas Stafford’s Valentines Day Getaways
- The David Williamson Award: Employee of the Quarter Q4 2015
- David Williamson Pushes Himself To The Limit For Charity
- A Day in the Life of… A Telephone Mystery Shopper
- Welcome To Portsmouth: Top 5 UK Destinations For 2016
