Engine Chrome

About Us

When Performance is Everything

About Us

Douglas Stafford has been providing clients with mystery shopping & performance improvement programmes for over 25 years. We have built up a wealth of expertise in this specialist field that continually provides benefits to our clients.

Unmatched Service

The key areas we specialise in are Mystery Shopping, Market Research, Training and innovative Tele-Sales Programmes.

We work with many national and international organisations from our Head Quarters in Portsmouth with over 100 staff.

We have a national network of specialist mystery shoppers and customer researchers operating from our regional hubs across the UK.

Our expertise in the development and management of specialist performance improvement programmes is the best in the industry.


During our 24 years of business we have consistently been at the forefront of technological advancements.

Our in-house Information Technology team provide clients with the very latest in on-line reporting tools and the option of digital HD quality video mystery shopping.

By selecting Douglas Stafford you will benefit from working with a company who invests over £200,000 per year in the development of its I.T. systems. This investment has enabled us to be:

These benefits and our commitment to excellence in everything we do make Douglas Stafford the preferred provider for performance improvement.

Case Studies

Please take a look at our case studies to see the benefits we continue to provide to some of our existing client base.