Exit Polls
High levels of customer satisfaction results in increased customer retention.
What do your customers think of the service they have just received?
By gaining feedback from your customers immediately after their contact with your organisation, Douglas Stafford can supply valuable data and expert analysis for specifically measuring customer satisfaction levels.
Exit polls will also measure footfall into your business, which is vital over busy periods, to be able to assist you with your staffing levels.
Our highly trained network of customer satisfaction measurement researchers will conduct exit poll programmes and analyse the results. From this evaluation, our team - with over 25 years' experience - will propose recommendations on how to improve your business performance.
The use of exit polls will allow you to react to customer perceptions and improve service levels quickly. This will then result in increased customer retention and boost referrals.
For more information about Exit Polls and how the services of a mystery shopping company could assist you, please contact Madelaine Cook on 0800 783 1913.
