Online Mystery Shopping

When Performance is Everything

Online Mystery Shopping is a growing trend as more customers turn to the internet as their first point of call when they are planning to make a purchase.

Therefore, it is imperative that your team is responding to every enquiry you receive through your company’s website.

Douglas Stafford can provide your company with a comprehensive Online Mystery Shopping programme to analyse and assess how your staff deal with enquiries.

Our highly-skilled mystery shoppers can also follow the full sales process through, including purchase and delivery, tracking the customer journey which enables you to see how the full process is carried out. All enquiries that our mystery shoppers send to your website are captured by us.

The Douglas Stafford Online Mystery Shopping team will monitor and track if, and when, a lead is followed up by a member of your team and provide an online portal - DS Insight® – through our website, giving a breakdown of results for each response.

With more than 25 years of mystery shopping and performance improvement experience, Douglas Stafford will provide you with full bespoke support from our Account Management and Project Management teams.