Case Study - Lok'nStore

Lok'nStore Case Study

Lok'nStore

Lok’nStore Self Storage appointed Douglas Stafford in 2012 to carry out a range of mystery shopping programmes, to include telephone mystery shopping, electronic mystery shopping and a first for Lok’nStore – video mystery shopping.

We had never used video mystery shopping before we started working with Douglas Stafford. It’s been a completely new approach for us and has given us a real insight into the levels of customer service we provide.

Douglas Stafford has a very professional set up. They have very impressive technology and absolutely everything is measured.

The investment Douglas Stafford has made in technology, along with investing the time in recruiting and training good mystery shoppers means they can provide a really great service.

I would have no hesitation in recommending Douglas Stafford. I would recommend them to anyone who wants to freshen up their mystery shopping programme. It is very easy to sit still with a programme you are used to, but actually getting an insight from Douglas Stafford has made a very positive impact on Lok’nStore.

Steve Wells
Regional Sales Manager
Lok'nStore

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