Lexus earns top spot for customer service

By Jamie White – Head of Communications

Mystery shopping company Douglas Stafford’s valued client, Lexus, has been rewarded for its commitment to providing outstanding customer service.

For the second year running, Lexus has been placed at the top of the ‘Best Car Dealer’ rating in the Auto Express Driver Power survey.

This year, the magazine’s research gathered the opinions of more than 50,000 of its readers and visitors to its website, autoexpress.co.uk, ensuring the results were based on the real-world experiences of Britain’s motorists.

Auto Express Deputy Editor, Graham Hope, said: “Year after year, Lexus sets the benchmark for other brands to follow with its fantastic dealer network. Auto Express readers know great customer service when they see it, and that is exactly what Lexus dealers deliver. They continue to set the standard in this most important area of the car industry.”

Lexus Director, Richard Balshaw, said: “Ever since Lexus arrived in the UK in 1990, we have been committed to delivering the finest customer experience in every aspect of our business. By embracing innovation and new technologies and by listening to what our customers want, we have been able to push the boundaries further, year after year.

“We are proud of our performance in the Driver Power survey this year, an achievement that has been delivered thanks to the commitment of everyone within Lexus, and the genuine appreciation and enthusiasm of our customers.”

Mystery Shopping and Performance Improvement company, Douglas Stafford, provides Lexus with a tailored and bespoke nationwide mystery shopping programme to include Telephone Mystery Shopping, Email Mystery Shopping and Video Mystery Shopping.